Return Policy

1. Introduction

At vomrelonquiblghu, we are committed to delivering high-quality photography services and products. This Return Policy outlines our procedures for session cancellations, retakes, and the return of physical products. Our goal is to ensure your complete satisfaction with our services.

2. Photography Services

2.1 Session Booking and Deposits

When booking a photography session with us, we require a non-refundable deposit of 30% of the total session fee to secure your date and time. This deposit is applied toward the total cost of your session.

2.2 Cancellation Policy

• Cancellation more than 30 days before the session: Your deposit can be applied to a rescheduled session within 6 months of the original date.
• Cancellation 15-30 days before the session: Your deposit is non-refundable but can be applied to a rescheduled session within 3 months of the original date, subject to a rescheduling fee of $50.
• Cancellation less than 14 days before the session: Your deposit is non-refundable and cannot be applied to a future session.

2.3 Rescheduling Policy

• Rescheduling more than 14 days before the session: You may reschedule once at no additional cost, subject to availability.
• Rescheduling 7-14 days before the session: A rescheduling fee of $50 will apply.
• Rescheduling less than 7 days before the session: A rescheduling fee of $100 will apply.

2.4 Weather-Related Cancellations

For outdoor sessions, if weather conditions are unfavorable (heavy rain, extreme temperatures, or severe weather warnings), we will reschedule your session at no additional cost. The decision to reschedule due to weather will be made by the photographer no later than 2 hours before the scheduled session time.

2.5 Photographer Cancellation

In the rare event that we need to cancel your session due to illness, emergency, or unforeseen circumstances, we will notify you as soon as possible and offer you the option to reschedule or receive a full refund of your deposit.

3. Digital Products

3.1 Satisfaction Guarantee

We take pride in delivering high-quality images that meet our professional standards and your expectations. After receiving your gallery of edited images, you have 7 days to review them. If you are not satisfied with the technical quality of the images (focus, exposure, composition), please contact us within this period to discuss your concerns.

3.2 Retakes and Reshoots

If you are not satisfied with your images due to technical issues on our part (such as poor focus, improper exposure, or other technical failures), we will offer a complimentary reshoot at a mutually agreed-upon time. Please note that stylistic preferences or changes in vision after receiving the images are not considered technical failures.

3.3 Refund Policy for Digital Products

Due to the nature of digital products, once you have received access to digital files, we cannot offer refunds. However, we will work with you to address any concerns you may have about the images.

4. Physical Products

4.1 Quality Assurance

All our physical products (prints, albums, canvases, etc.) are carefully inspected before shipping to ensure they meet our quality standards. If you receive a product that is damaged, defective, or does not match what you ordered, please contact us within 7 days of receipt.

4.2 Return Process for Physical Products

1. Contact us at reply@vomrelonquiblghu.world within 7 days of receiving the product, describing the issue and including photos of the damaged or defective item.
2. Once approved, we will provide you with return instructions.
3. Return the item in its original packaging with all included accessories.
4. Upon receipt and inspection of the returned item, we will process your replacement or refund.

4.3 Replacement and Refund Options

• Damaged or defective products: We will replace the item at no additional cost or provide a full refund, including return shipping costs.
• Incorrect products: If you received a product different from what you ordered, we will replace it with the correct item at no additional cost or provide a full refund, including return shipping costs.
• Change of mind: We do not offer refunds for change of mind. All sales of physical products are final once the production process has begun.

4.4 Custom Products

Custom-designed products (such as personalized albums) are non-refundable once the design has been approved by you. We will provide digital proofs for your approval before production begins.

5. Gift Certificates

• Gift certificates are non-refundable but are transferable to another person.
• Gift certificates are valid for 12 months from the date of purchase.
• Gift certificates cannot be redeemed for cash or combined with other promotional offers.

6. Workshops and Events

• Cancellation more than 14 days before the event: Full refund minus a $50 administrative fee.
• Cancellation 7-14 days before the event: 50% refund.
• Cancellation less than 7 days before the event: No refund.
• You may transfer your registration to another person at no additional cost by notifying us in writing.
• If an event is canceled by us, you will receive a full refund or the option to apply your payment to a future event.

7. Contact Information

For any questions or concerns regarding our Return Policy, please contact us at:

vomrelonquiblghu
12 Bowen Street
Cambridge 3434
New Zealand
Email: reply@vomrelonquiblghu.world
Phone: +64 20 4089 8529

8. Changes to This Policy

We reserve the right to update or modify this Return Policy at any time without prior notice. Changes will take effect immediately upon posting on our website. Your continued use of our services after changes to the Return Policy constitutes your acceptance of the revised policy.